mobileDOCTOR | guard.me

mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.

Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.

When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.

How It Works

1. Sign Up At guard.me/mobiledoctorOpens a new window

You will need your policy number and date of birth.

2. Apply account coverage for family members

To add insured family members, click on “Patient Profiles” from the dashboard.
In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.

3. Chat With A Doctor

Click the “See The Doctor” button and a Maple doctor will respond to you in minutes.
You can have your consultation by text, video, or audio chat.

4. Get a diagnosis, prescription, or lab requisition

Doctors can diagnose injuries and illnesses, write prescriptions, and provide lab requisitions, all within your consultation. Please note that only eligible prescriptions and lab requisitions are covered by guard.me and can only be provided if you are in Canada.

Limitation on Liability

The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.

How It Works

1. Sign Up At guard.me/mobiledoctorOpens a new window

2. Apply account coverage for family members

3. Chat With A Doctor

4. Get a diagnosis, prescription, or lab requisition

What Can Be Treated

And Many More!

mobileDOCTOR - How To Video

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